Ploq

Privacy-focused personal notes & messaging

Terms of Service

Effective date: May 13, 2025

These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and Ploq, operated by Ploq Team ("Ploq", "we", "us", or "our"), governing your access to and use of the Ploq mobile application (the "App") and any related services we provide. Please read them carefully.

1. Acceptance of Terms

By downloading, installing, accessing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not install or use the App. You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the App.

2. Description of Service

Ploq is a privacy-focused personal note-taking and messaging application. The App allows you to capture text, messages, images, links, and files; organize them across features such as Stream, Spaces, Library, Calendar, and Media Vault; set reminders; and protect your content with a biometric lock. The App syncs your content across your devices when you are signed in to your Ploq account.

We may add, modify, or remove features at any time as we continue to improve the App.

3. Your Account

To use most features of the App, you must create an account. You agree to:

We reserve the right to refuse, suspend, or terminate accounts that we believe violate these Terms or that pose a risk to other users or to the service.

4. Your Content

You retain all rights to the notes, messages, images, files, and other content you create or upload to the App ("Your Content"). You grant Ploq a limited, non-exclusive, royalty-free license to host, store, transmit, back up, and display Your Content solely as needed to provide the service to you (for example, syncing across your devices). We do not claim ownership of Your Content and we do not use it to train AI models or to serve advertising.

You are responsible for Your Content and must ensure that you have the rights to store and share it.

5. Subscriptions and Billing

Ploq offers optional paid subscription tiers in addition to the free tier:

Prices may vary by region based on Apple's pricing matrices and applicable taxes. The price displayed in the App at the time of purchase is authoritative.

5.1 Auto-Renewal

Subscriptions automatically renew at the end of each billing period at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period. Your Apple ID will be charged for renewal within 24 hours prior to the end of the current period.

5.2 Managing or Canceling Your Subscription

You can manage or cancel your subscription at any time through your Apple ID settings: Settings → [your name] → Subscriptions on your iOS device. Cancellation takes effect at the end of the current paid period; you will continue to have access to paid features until that date.

5.3 Refunds

All purchases made through the App are processed by Apple. Refunds are handled exclusively by Apple in accordance with Apple's standard refund policy. To request a refund, visit reportaproblem.apple.com. We are not able to issue refunds directly.

5.4 Free Trials and Promotions

If we offer a free trial or promotional period, you must cancel before the trial ends to avoid being charged. Only one trial per Apple ID, unless Apple permits otherwise.

6. Acceptable Use

You agree not to use the App to:

We may remove content or suspend accounts that violate these rules.

7. Intellectual Property

The App, including its software, design, logos, name "Ploq", and all associated trademarks, is owned by Ploq Team and is protected by copyright, trademark, and other laws. Except for the limited license expressly granted to you to use the App in accordance with these Terms, no rights are transferred to you.

8. Third-Party Services

The App relies on third-party services, including Apple In-App Purchases, Supabase, and Expo. Your use of those services is also subject to their respective terms and privacy policies. We are not responsible for the practices or content of any third party.

9. Apple-Specific Terms

You acknowledge that these Terms are between you and Ploq, and not with Apple Inc. Apple is not responsible for the App or its content. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

10. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM LOSS OF DATA. YOU USE THE APP AT YOUR OWN RISK.

You are responsible for maintaining your own copies of important content. While we take reasonable measures to safeguard your data, we cannot guarantee that data will never be lost or corrupted.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PLOQ, ITS OPERATOR, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PLOQ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$50.

12. Indemnification

You agree to indemnify and hold harmless Ploq and Ploq Team from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with (i) your access to or use of the App, (ii) Your Content, or (iii) your violation of these Terms or any applicable law.

13. Termination

You may stop using the App at any time and delete your account from Settings → Delete Account. We may suspend or terminate your access to the App if you violate these Terms, if required to do so by law, or if we discontinue the service. Upon termination, your right to use the App ends immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you within the App or by email and update the effective date above. Continued use of the App after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the App.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand, without regard to its conflict of laws principles. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App will be resolved exclusively in the competent courts of Thailand, except where prohibited by applicable consumer law.

16. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Ploq regarding the App and supersede any prior agreements.

17. Contact

If you have questions about these Terms, please contact:

Ploq
Ploq Team
Email: siroj.8b@gmail.com